6 articles
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Answers about orders, shipping, Certificates of Analysis (COAs), payments, and returns. Browse the topics below to find the information you need.
26 answers across 6 topics · reviewed regularly
Most asked
Popular questions.
How long does research peptide delivery take?
Most research peptide orders leave our Australian facility within one business day. Metro delivery usually takes two to five business days, while regional areas may take longer.
Read the full articleWhat are the shipping costs for research peptide orders?
Shipping is calculated during checkout before payment. Eligible Australian orders over AUD $200 receive complimentary express shipping.
Read the full articleWhat payment methods can I use to place an order?
Available payment options are shown securely during checkout. Prices are displayed in AUD and no GST is charged.
Read the full articleWhere can I find the Certificate of Analysis (COA) for my batch?
Search the COA Library by peptide or batch reference to access the matching Certificate of Analysis (COA).
Read the full articleCan I request a refund or replacement for my order?
Refund and replacement requests are reviewed individually. Please report incorrect items, shipping damage, or confirmed product issues with your order details.
Read the full articleHow should I store research peptides and laboratory reagents?
Keep research peptides and reagents cool, dry, and protected from direct light. Follow the storage guidance supplied with your batch documentation.
Read the full articleStill need help?
Contact our support team for help with orders, COA, and account enquiries.
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