Knowledge base
Support articles.
Detailed answers for the most common questions about orders, documents and research products.
How long does delivery take?
Most orders leave our Australian facility within one business day. After dispatch, metro delivery commonly takes two to five business days, while regional destinations may take longer.
Read article →How much does shipping cost?
Shipping is calculated during checkout, before payment is confirmed. Eligible Australian orders valued at $200 or more receive complimentary express shipping.
Read article →What payment methods do you accept?
Available payment options are shown in Secure Checkout. Prices are displayed in Australian dollars and no GST is charged.
Read article →Where can I find Certificates of Analysis?
Every released certificate is published in the COA library. Search by compound or batch reference, then match the certificate identifier to the batch shown on the vial.
Read article →What is your refund policy?
Refund and replacement requests are reviewed individually. Incorrect items, transit damage or a confirmed product issue should be reported promptly with the order number and clear evidence.
Read article →How should I store my research reagent?
Keep sealed research reagents cool, dry and protected from direct light. Always follow the storage statement supplied with the specific product and its batch documentation.
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