01
Report an issue promptly
Contact support within seven days of delivery when an order is incorrect or damaged. Keep the parcel, shipping label and affected item until the review is complete.
- Include the order number and affected item.
- Describe what arrived and what was expected.
- Attach clear photos of damage, packaging or label discrepancies.
02
How requests are assessed
The team checks the fulfilment record, carrier information and supplied evidence. Depending on the finding, the resolution may be a replacement, account adjustment or refund to the original payment method.
03
Refund timing
Once approved and submitted, the payment provider can take several business days to display the credit. The exact timing depends on the payment provider.
Need help with an order?
Send support the order number and relevant batch details so the team can investigate before replying.
Contact support