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Full Help Centre
Find answers about research peptide orders, Certificates of Analysis (COAs), shipping, payments, and product documentation.
Topic answers
01What information should I include when contacting support?
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Include your order number, batch reference where relevant, a brief description, and any helpful photos or supporting documents.
02How quickly will customer support respond?
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Our Australia-based support team usually replies within one business day during business hours.
03Can customer support provide research or administration guidance?
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No. Research peptides are supplied for laboratory research only. Support can assist with COAs, batch documentation, storage, shipping, and catalogue enquiries.
Still need help?
Contact our support team with your order number or batch reference for assistance.