Order resolution
Returns & refunds
Find answers about returns, refunds, damaged deliveries, and support for research peptide orders.
Topic answers
01Can I request a refund or replacement for my order?
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Contact support within seven days of delivery for incorrect or damaged orders. Each request is reviewed individually.
02What should I do if my order arrives damaged?
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Keep the packaging and send photos of the parcel, shipping label, affected products, and your order number.
03Can I cancel or change my order after placing it?
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Contact us immediately. Orders already packed or dispatched may no longer be cancelled.
04How will I receive my approved refund?
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Approved refunds are returned to the original payment method and may take several business days to appear.
Still need help?
Contact our support team with your order number or batch reference for assistance.